This document is an electronic record under the Information Technology Act, 2000, and the Information Technology (Amendment) Act, 2008 regarding electronic records, generated by a computer system and not requiring physical or digital signatures.
This document is published pursuant to Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011, which mandates publication of rules, regulations, privacy policy, and user agreement for accessing or transacting on the website and sets out the governing terms, conditions, and disclaimers (collectively, “Terms & Conditions”).
The ODARTS website (“Website”) is owned and operated by RAJESH SHARMA, a private entity registered under applicable laws in India, and references to ODARTS here in include its successors and assigns.
All correspondence relating to these Terms & Conditions should be directed to ODARTS at its principal office address designated in ODARTS corporate records and customer communications.
Use of the Website is governed by these Terms & Conditions; visiting, browsing, transacting, or otherwise using the Website constitutes having read, understood, and unconditionally accepted these Terms & Conditions, which form a legally binding agreement between ODARTS and the user of the Website (“User”).
If any part of these Terms & Conditions is not agreeable, usage of the Website and initiation of any transaction must cease immediately.
Website information, products, and services, including communication tools, forums, shopping and search services, whether now existing or later developed, are provided solely for informational and transactional purposes and are subject to acceptance without modification of these notices, disclaimers, and caveats appearing across the Website.
ODARTS, its affiliates, associates, subsidiaries, advisors, agents, contractors, and suppliers assume no responsibility for any consequence arising directly or indirectly from any action or inaction taken by a User based on Website content, services, or products, and while ODARTS endeavors to keep product information accurate, complete, and up to date, ODARTS does not guarantee its accuracy, completeness, or timeliness.
ODARTS may change, suspend, and/or discontinue any product or service at any time, including the availability of any feature, database, or content on the Website, at ODARTS’s sole discretion.
ODARTS may impose limits on certain features or services and/or restrict User access to parts or all of the services without prior notice or liability.
In these Terms & Conditions, “ODARTS” and “User” are collectively the “Parties” and each a “Party,” and headings are for convenience only and do not affect interpretation.
Definitions
“Agreement” means the legally binding contract between ODARTS and the User comprising these Terms & Conditions, the Privacy Policy, Disclaimer, and any schedules, appendices, references, and amendments made by ODARTS from time to time.
“Website” means the ODARTS online storefront and platform facilitating digital browsing, ordering, and customer account access in India.
“Product(s)” means any goods and/or services offered for sale on the Website for consideration in Indian Rupees.
“Return Policy,” “Exchange Policy,” and “Refund Policy” refer to the specific policy sections of these Terms & Conditions governing returns, exchanges/replacements, and refunds, respectively.
“Force Majeure Event” has the meaning assigned in the Force Majeure section of these Terms & Conditions.
Eligibility
Website use and transactions are available only to persons who are at least eighteen (18) years old, competent to contract under the Indian Contract Act, 1872, and who transact in Indian Rupees; use by persons not competent to contract is prohibited and any access will be deemed a representation of competence to contract.
Users agree to be financially responsible for all usage of Website services under their account, including account use by others, and warrant that all information supplied (name, email, address, phone, and payment details) is true, accurate, and complete, acknowledging that inaccuracies may attract civil and criminal penalties.
Where the Agreement is prohibited by law, the right to access is revoked in such jurisdictions, and ODARTS disclaims availability outside India except as specifically provided.
Amendment of Terms
ODARTS may amend these Terms & Conditions at its sole discretion or as required by law without prior notice; Users are responsible for reviewing updates and will be bound by modifications upon continued use of services after such changes take effect.
Use of the Website after changes constitutes acceptance of the Agreement as modified, and ODARTS may, at its discretion, communicate key changes through Website notices.
Website Content and Intellectual Property
The Website and its contents may be used only in accordance with this Agreement; all materials displayed or performed, including text, graphics, logos, images, audio, video, software, and compilations, are protected by intellectual property rights owned or licensed by ODARTS or its partners.
Users must comply with all copyright and trademark notices and restrictions contained in any content accessed and may not modify, copy, reproduce, republish, upload, post, transmit, or distribute Website materials without prior written permission, except as permitted by law for personal, non‑commercial use.
ODARTS reviews good‑faith copyright complaints and may remove content reported to be infringing; Users reusing ODARTS content in publications should request permission, provide proper credit, and refrain from altering protected elements such as logos and legal marks without approval.
ODARTS reserves the right, but not the obligation, to pre‑screen, refuse, or remove any content or products from the Website at any time in response to allegations, regulatory requests, or ODARTS’s internal policies.
ODARTS names, logos, product/service marks, and trade dress are trademarks or service marks owned by ODARTS; no license or right is granted by implication, estoppel, or otherwise without express written consent, and all other trademarks are property of their respective owners.
Misuse of ODARTS materials or marks is strictly prohibited, and ODARTS will enforce its rights to the fullest extent of law, including civil and criminal remedies.
Registration and Account Security
Users may transact after registering an account and furnishing requested information, and are solely responsible for maintaining the confidentiality of login credentials and all activities under their account.
ODARTS may verify registration details and suspend or cancel accounts that contain incorrect, false, or misleading information; Users must not impersonate others or use IDs subject to another person’s rights without authorization.
To avoid infringing third‑party rights in User‑submitted information, Users grant ODARTS a non‑exclusive, worldwide, perpetual, irrevocable, royalty‑free, sub‑licensable license to use such information solely to operate and improve the Website and services in accordance with this Agreement and applicable law.
User Responsibilities, Representations, and Warranties
Users are solely responsible for information they submit and represent that it is true, complete, accurate, lawful, and non‑infringing, and agree to indemnify ODARTS and its affiliates for claims arising from submitted details or content.
Users shall not submit content that is fraudulent, defamatory, obscene, harassing, seditious, discriminatory, invasive of privacy, or otherwise unlawful; nor content that contains malware, viruses, worms, Trojan horses, corrupted data, or harmful code, or that could create liability for ODARTS or jeopardize supplier relationships.
Users must not engage in political campaigning, unsolicited advertising, chain letters, pyramid schemes, mass mailings, spam, stalking, intimidation, impersonation, hacking, phishing, password mining, or attempts to gain unauthorized access to services, accounts, systems, or networks connected to the Website.
ODARTS disclaims responsibility for content submitted by other Users or advertisers and may omit, suspend, or reposition advertising material at its discretion; compliance with laws for submitted material remains the advertiser’s responsibility.
Ordering, Delivery Address, and Bulk Orders
Users are responsible for accurate shipping addresses; delivery to an address furnished by a User is deemed valid, and ODARTS bears no liability for losses arising from inaccurate or incomplete addresses.
Orders suspected to be bulk (e.g., more than three units of a particular product tied to the same party on a single day) may be cancelled partly or fully at ODARTS’s discretion; fulfillment remains subject to stock availability.
Where multiple products are purchased in a single transaction, ODARTS endeavors to ship together to the single shipping address provided; for multiple addresses, Users must place separate orders.
Return Policy (Overview)
Products purchased from the Website enjoy a seven (7) day return window subject to the detailed conditions in the Return Policy, including damage, defect, or mismatch with order details verified upon delivery and unboxing.
Users should refuse delivery if original packaging is damaged or tampered; where defects or mismatches are discovered post‑delivery, Users must promptly notify ODARTS customer care with order details to initiate replacement or refund in accordance with the Refund and Exchange policies.
For post‑delivery cancellations and returns, ODARTS arranges pickup; the product, manuals, warranty cards, accessories, freebies, and packaging must be returned, and pickup acknowledgments should be retained by the User for reference.
Exchange/Replacement (Home Delivery)
If defects are identified immediately after delivery (or at demo/installation where applicable), Users may request exchange/replacement within seven (7) days, returning products with all accessories, freebies, original packing, and required declarations; defective free items may be replaced independently of the main product if only the free item is defective.
Defects arising after delivery or demo/installation are serviced under manufacturer warranty terms; exchanged items must be returned in an undamaged, saleable condition with no external damage to packaging.
No Warranty for Freebies
Free gifts provided with purchased products are not covered by any warranty and are not exchangeable unless mandated by applicable consumer law.
Payment Terms (Overview)
Payments may be made via valid cards, UPI, online banking, or wallets, and Users must use their own instruments and furnish correct details; ODARTS is not liable for losses arising from incorrect payment details.
EMI and deferred payment facilities, where available, are offered by banks/NBFCs at their sole discretion; ODARTS may share necessary information with third parties to facilitate such options, and all interest reversals or disputes on EMI must be handled with the issuing bank/NBFC.
ODARTS may require additional authorization for fraud prevention, may cancel or recall orders if fraud is suspected, and cooperates with law enforcement; ODARTS takes reasonable precautions to protect information but is not liable for unauthorized third‑party access beyond its control.
Cancellation Before Dispatch; Price/Info Errors
Order confirmation receipts do not signify acceptance; ODARTS may accept or decline orders after receipt, may supply quantities less than ordered after prior notice, and transfers title/risk on delivery to the carrier; additional verifications may be required before acceptance.
ODARTS may refuse or cancel orders containing pricing, rebate, refund, or other typographical errors, whether or not payment has been captured; where payment has been captured, ODARTS will promptly issue credits to the original payment instrument
Refund Policy
Refunds will be processed only after the approval of the return request and upon receipt and verification of the returned product. ODARTS reserves the right to reject refund requests that do not comply with the return shipping policy or upon verification of product misuse or damage by the customer. Refund amounts will be credited using the original payment method within a reasonable period; delays owing to payment gateway processing times may occur and are beyond ODARTS’s control.
We have 7 day refund and replacement policy
If approved, your refund will be processed to your original payment method within 7-10 business working days.
In case of payments made via cash on delivery, refunds will be processed through bank transfer or other authorized mechanisms subject to verification of banking details provided by the User. Transaction charges, if any, incurred during refunds will be borne by the User, unless specified otherwise.
Delivery and Shipping Terms
ODARTS undertakes all commercially reasonable efforts to dispatch ordered products within seven (7) working days from the date of successful booking and payment clearance, contingent on product availability. Dispatched products are typically delivered within five to seven (5–7) working days via trusted courier partners such as Blue Dart or equivalent.
Delivery to the shipping address provided by the User is deemed complete once the shipment is handed over to the courier service and the User or an authorized representative acknowledges receipt. ODARTS is not liable for delays, losses, or damages occurring during transit once the product leaves its custody.
Shipping charges, if applicable, will be communicated at the time of checkout and are subject to change without prior notice. For orders involving multiple products, ODARTS endeavors to dispatch all items in a single shipment; however, due to product availability or logistical constraints, partial shipments may occur.
Users may verify whether their shipping address is serviceable by ODARTS through pin code validation available on the Website during checkout. International deliveries are currently not supported; shipping is limited to addresses within India.
Force Majeure
ODARTS shall not be liable for any failure or delay in performance of its obligations resulting from causes beyond its reasonable control, including but not limited to natural disasters, acts of God, war, terrorism, government action, strikes, pandemics, or interruptions in telecommunications or power supply.
In such events, ODARTS will make reasonable efforts to resume performance and notify affected Users as soon as practicable. However, ODARTS is not responsible for any direct or indirect damages that may arise from such events.
Warranty Disclaimer
Unless expressly stated in the product listing or accompanying documentation, ODARTS does not offer any warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement, on products sold through the Website.
Manufacturers’ warranties, if any, apply directly between the customer and the product manufacturer. Warranty claims should be addressed directly with the respective manufacturer or authorized service centers, following their terms and conditions.
Limitation of Liability
To the fullest extent permitted by law, ODARTS and its affiliates, partners, employees, agents, and service providers disclaim all liability for any damages, losses, or expenses arising from the use or inability to use the Website or purchase products, including but not limited to indirect, incidental, consequential, punitive, or exemplary damages.
Applicable Law and Jurisdiction
This Agreement shall be governed and construed in accordance with the laws of India. Any disputes arising out of or in connection with this Agreement shall be subject to the exclusive jurisdiction of the courts located in Delhi, India.
Contact and Customer Support
Users may contact ODARTS customer service through the website contact form or designated email addresses for queries about orders, returns, shipping, or other support matters.
ODARTS commits to responding to customer communications in a timely and professional manner, typically within one (1) business day.
Privacy Policy and Data Protection
ODARTS is committed to protecting the privacy and confidentiality of Users and clients. This Privacy Policy details the types of sensitive personal data or information collected, the purpose of collection, usage, storage, transfer, and security measures undertaken.
Types of Data Collected
Sensitive personal data may include, but is not limited to:
Personal identifiers such as name, gender, postal address, mobile and telephone numbers, email, date of birth, marital status.
Emergency contacts and next of kin information.
Photographs, ethnicity, nationality, religious or philosophical beliefs.
Financial data including bank account details, credit or debit card information, tax identification numbers.
Medical and health records, biometric data.
Employment history, educational qualifications, professional certifications.
Communications data including emails, voicemails, user passwords.
Usage data relating to website visit patterns, clicks, purchased items, and feedback.
Credit and criminal background information where relevant.
Compliance-related data as required by applicable laws and authorities.
Consent
By using the Website or transacting with ODARTS, Users expressly consent to the collection, processing, use, and transfer of their sensitive personal data as outlined in this Policy. Users may withdraw their consent, but this may limit the range of services available from ODARTS.
Collection and Use
Data is collected primarily to:
Facilitate business operations including order processing, customer support, and delivery.
Manage customer relationships and communication.
Comply with legal and regulatory obligations.
Conduct direct marketing, promotional campaigns, and personalized service improvement.
Perform internal quality assurance and training.
Operate the Website and analyze usage patterns.
Support centralized data processing and administrative functions.
Cookies and Tracking Technologies
The Website uses cookies and similar technologies to enhance User experience, facilitate site navigation, store session data, and collect anonymized statistical information. Users can configure their browsers to control or reject cookies, but disabling cookies may affect site functionality.
Data Disclosure and Transfer
ODARTS does not share or sell personal data to unrelated third parties. Data disclosure is limited to:
Authorized ODARTS personnel and affiliates.
Trusted third-party partners and service providers bound by confidentiality agreements.
Legal entities where disclosure is required by law or court orders.
During business transitions such as mergers or acquisitions with adherence to confidentiality.
International transfers occur only under compliance with privacy law standards.
Data Security
ODARTS implements industry-standard security measures comprising physical safeguards, technical controls, trained personnel, restricted access, and secure IT systems to protect User data from unauthorized access, alteration, loss, or destruction. Independent audits and compliance reviews are regularly conducted.
Retention and Deletion
User data is retained only as long as necessitated by business or legal requirements and destroyed thereafter in a secure manner.
User Rights and Requests
Users may view, update, correct, or delete their personal data by contacting ODARTS customer support, subject to applicable laws and contractual obligations. ODARTS will respond to data privacy inquiries within a reasonable timeframe, typically within one (1) month.
Enforcement and Compliance
All ODARTS employees, affiliates, and third parties with access to sensitive data are contractually obliged to comply with this Policy and data protection laws, with disciplinary and legal consequences for breaches.
Final Clauses and Contact
ODARTS reserves the right to amend these Terms & Conditions and Privacy Policy at its discretion without prior notice. The revised terms take effect immediately upon publication on the Website. Continued use of the Website after such updates constitutes acceptance of the modified terms.
For any questions, complaints, or further information regarding these policies or your data rights, please contact ODARTS customer support via the official Website contact channels.